Shipping Policy

Shipping Policy for The Cat Dog Shop

At The Cat Dog Shop, we're dedicated to providing a reliable and transparent shipping experience for our customers. Please review the details of our shipping policy below to understand delivery times, options, and what to expect after placing your order.

Shipping Times

  • Delivery Time:
    • Standard Shipping: 7–14 days
    • Priority Shipping: 8–10 days
  • Processing Time: Orders are processed and prepared for shipment within 1–3 days.

Shipping Rates

  • Standard Shipping: $5.95
  • Priority Shipping: $8.95

Please note that shipping fees are non-refundable.

Tracking Information

Once your order has shipped, you will receive an email with your tracking number. To monitor your shipment, simply click here and enter your tracking number to view the status of your order.

Why Items May Ship From Multiple Locations

To provide the best service to our customers, items in your order may ship from different locations. This approach allows us to:

  1. Ensure Stock Availability: By sourcing products from multiple warehouses, we can fulfill your order even when certain items are out of stock at one location.
  2. Reduce Delivery Times: Shipping from the nearest available location helps us get your items to you faster.
  3. Offer Competitive Prices: By working with global suppliers, we can provide cost savings that benefit you.

As a result, your items may arrive in separate packages, each with its own tracking number.

Order Confirmation

After placing your order, you will receive an order confirmation email with your order details and a reference number. Please check your spam or junk folder if you do not see this email in your inbox within a few minutes of completing your purchase. Adding support@thecatdogshop.com to your email contacts can help ensure our emails reach your inbox.

Customs Duties and Taxes

For international orders, customs duties, taxes, or import fees may be applied by your country’s customs office upon delivery. The Cat Dog Shop is not responsible for these additional charges. Any such fees are the responsibility of the customer. If you’re unsure about these costs, please contact your local customs office for more information before placing an order.

Returns and Exchanges

If you received a defective or incorrect item, please refer to our Refund Policy for detailed instructions. Customers have 14 days from the delivery date to contact us regarding returns or exchanges. For these situations:

  • Return shipping costs will be covered by The Cat Dog Shop.
  • Exchanges will be sent at no additional cost.

Please note: Items damaged due to misuse, mishandling, or normal wear and tear are not eligible for returns or exchanges.

Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete address, delivery failure, or being unclaimed, we will contact you to arrange reshipment. Additional shipping fees may apply for the new shipment.

Lost or Stolen Packages

The Cat Dog Shop is not responsible for packages marked as delivered by the carrier but not received by the customer. If your package is lost in transit, please contact us, and we will assist you in resolving the issue with the shipping carrier. Refunds are not available for lost or stolen packages after delivery confirmation.

Order Cancellations

If you need to cancel your order, please contact us within 24 hours of placing the order. Once an item has been shipped, cancellations are no longer possible, and the refund policy for defective or incorrect items will apply.

Holiday Shipping

During holiday seasons, delivery times may be extended due to high shipping volumes. We recommend placing orders early to ensure timely delivery.

Environmental Commitment

We are committed to sustainability and use eco-friendly packaging materials whenever possible. By choosing The Cat Dog Shop, you’re supporting efforts to reduce waste and protect the environment.

Contact and Support

If you have questions about your order, tracking, or shipping, our customer service team is here to help. You can reach us via:

Thank you for shopping with The Cat Dog Shop! We appreciate your trust and look forward to serving you.